At Roast and Coast, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
Information We Collect
We collect the following types of information:
Usage Data: Information about how you interact with our website, including IP address, browser type, and pages viewed, collected through cookies and analytics tools.
Personal Information: Includes your name, email address, phone number, billing/shipping address, and payment details when you place an order.
Account Information: If you create an account, we store your login details and preferences.
How We Use Your Information
We use your information to:
Improve our website, services, and user experience through analytics.
Process and deliver your orders.
Provide customer support and respond to inquiries.
Send updates about your orders or promotional offers (with your consent).
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Legal Authorities: If required by law to comply with legal obligations or protect our rights.
Service Providers: Such as payment processors, delivery companies, and email marketing tools, to fulfil your orders and communicate with you.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences.
- Track website performance.
- Offer personalized recommendations.
You can manage or disable cookies in your browser settings, but this may affect website functionality.
Data Security
We implement robust measures to protect your data from unauthorized access, alteration, or misuse. Our payment processes are encrypted and comply with industry standards for security.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Opt-out of marketing communications.
- Request deletion of your data (subject to legal obligations).
To exercise these rights, contact us at privacy@roastandcoast.co.uk.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about our Privacy Policy, please email us at support@roastandcoast.co.uk.